Introduction
These Terms and Conditions (hereinafter referred to as "the Agreement" or "these Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and 711royal (hereinafter referred to as "711royal", "the Platform", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://711royal.cam (the "Website" or "Platform").
711royal operates as a digital gaming platform providing online casino games, live dealer tables, sports betting, and related entertainment services. The Platform is designed for use by adult players in markets where accessing international online gaming platforms is permitted under applicable local laws.
By registering an account, accessing the Website, depositing funds, or placing any bet or wager on the 711royal platform, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform and close your account.
These Terms apply to all Users regardless of the method or device used to access the Platform, including desktop browsers, mobile browsers, and any future applications. Use of the Platform from Malaysia or any other jurisdiction constitutes acceptance of these Terms.
Definitions
In these Terms and Conditions, the following terms shall carry the meanings set out below unless the context clearly requires otherwise:
| Term | Definition |
|---|---|
| "Account" | The registered user account created by a Player on the 711royal Platform, through which the Player accesses all gaming and betting services. |
| "Balance" | The total funds held in a Player's Account at any given time, comprising deposited funds, bonus credits (where applicable), and winnings less withdrawals and wagers placed. |
| "Bonus Funds" | Any promotional credits, free bets, or incentive amounts granted by 711royal to a Player's Account, subject to specific wagering requirements and terms as communicated at the time of the offer. |
| "KYC" | Know Your Customer — the identity and address verification process required by the Platform prior to processing withdrawals and as part of ongoing account monitoring obligations. |
| "MYR" / "RM" | Malaysian Ringgit, the primary transaction currency supported on the 711royal Platform for deposits, withdrawals, and account balances. |
| "Real Money Wager" | Any bet, stake, or wager placed using verified real-money funds (excluding Bonus Funds) held in a Player's Account. |
| "RTP" | Return to Player — the theoretical long-term percentage of wagered funds returned to players by a given game, as determined by independent testing and game certification. |
| "Self-Exclusion" | A voluntary request by a Player to restrict their own access to the Platform for a defined or indefinite period, as part of the Platform's responsible gambling framework. |
| "Wagering Requirement" | The total amount a Player must wager within the Platform before Bonus Funds or winnings derived from Bonus Funds may be converted to withdrawable funds. |
Account Eligibility
Registration and use of the 711royal Platform is subject to the following eligibility requirements, which must be satisfied at all times during a User's continued use of the Platform. It is the sole responsibility of the User to ensure that they meet all applicable eligibility criteria.
You must be at least 21 years of age to register an account or engage in any form of gambling activity on the 711royal Platform. This age requirement reflects the minimum standard applied by internationally licensed operators for casino-style gambling activities. 711royal strictly enforces this requirement and reserves the right to request age verification documentation at any stage.
Allowing a minor to use your account is a serious breach of these Terms and may constitute an offence under applicable laws. If we discover that a registered account is held by, or has been used by, a person under 21 years of age, the account will be immediately suspended, all funds will be withheld pending investigation, and the matter may be referred to relevant authorities.
The 711royal Platform is accessible to users in jurisdictions where accessing international online gaming platforms is not explicitly prohibited under local law. Users located in Malaysia acknowledge that Malaysia does not maintain a domestic online gambling licensing regime. Users are solely responsible for ensuring that their use of the Platform complies with all applicable laws in their jurisdiction of residence. 711royal does not provide legal advice and makes no representations regarding the legality of online gambling in any specific jurisdiction.
Each individual Player is permitted to hold one (1) registered Account only. The creation of multiple accounts by the same individual — whether using the same or different personal details, payment methods, or devices — constitutes a material breach of these Terms. In such cases, 711royal reserves the right to close all associated accounts and confiscate any balances held therein.
Employees, contractors, directors, and immediate family members of 711royal and its affiliates are not permitted to hold a Player Account or participate in any real-money gaming activity on the Platform.
Account Registration
To access real-money gaming and betting services on the 711royal Platform, Users must complete the account registration process. By submitting a registration application, you represent and warrant that all information provided is accurate, complete, and current.
You will be required to provide the following information during registration:
- Full legal name (as it appears on your Malaysian IC, passport, or other valid government-issued identification);
- Date of birth (you must be 21 or older);
- Valid email address that you own and have access to;
- Malaysian mobile phone number;
- Residential address (Malaysian addresses accepted — KL, Penang, JB, PJ, Shah Alam, etc.);
- Preferred account currency (Malaysian Ringgit — MYR).
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. 711royal strongly recommends enabling two-factor authentication (2FA) for enhanced account security. You must not share your login credentials with any third party, and you agree to notify 711royal immediately if you suspect any unauthorised access to your Account.
Prior to processing your first withdrawal — and at any point during the lifecycle of your Account where 711royal determines it is necessary — you will be required to complete a Know Your Customer (KYC) verification. Standard KYC documentation includes a valid Malaysian IC (MyKad), proof of residential address dated within the last three months, and a selfie photograph holding your identification document. Full details are available in our Account Verification Guide.
Deposits & Payments
711royal supports a comprehensive range of deposit methods tailored to the Malaysian market, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank), as well as cryptocurrency channels including USDT TRC20 and Bitcoin (BTC).
Minimum and maximum deposit limits vary by payment method and are displayed in the cashier section of the Platform at the time of transaction. As a general guide, e-wallet deposits start from RM30 per transaction. Bank transfer and FPX deposits typically carry a minimum of RM100. These limits are subject to change at 711royal's discretion and may differ for VIP-tier account holders.
All deposits are processed and credited to your Account in Malaysian Ringgit (MYR). Processing times depend on the payment method selected. E-wallet deposits via Touch 'n Go, Boost, and GrabPay are typically instant. Bank transfers and FPX transactions may take between 2 and 15 minutes. Cryptocurrency deposits are subject to blockchain confirmation times and are typically credited within 15–30 minutes of the required number of on-chain confirmations being reached.
The 711royal Platform transacts primarily in Malaysian Ringgit (MYR). Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of credit. 711royal is not responsible for exchange rate fluctuations between the time of initiating a cryptocurrency deposit and the time of crediting.
For anti-money laundering compliance, withdrawals are generally required to be made to the same payment method used for the corresponding deposit, subject to method availability. This policy exists to protect both the Player and the integrity of the Platform.
Withdrawals
711royal is committed to processing Player withdrawals promptly and without unnecessary delay. However, withdrawals are subject to the following conditions and requirements.
No withdrawal will be processed until a Player's Account has successfully completed KYC verification. This requirement applies to all Players regardless of the amount being withdrawn. 711royal reserves the right to request additional verification documentation at any stage of the withdrawal process.
Withdrawals from accounts where Bonus Funds have been claimed will only be permitted once all applicable wagering requirements have been fully satisfied. Attempts to withdraw funds before meeting the stated wagering requirement will result in the automatic forfeiture of all associated Bonus Funds. Real Money wagered funds are not subject to wagering requirements.
711royal targets the following indicative processing timeframes for approved withdrawal requests:
- E-wallets (Touch 'n Go, Boost, GrabPay): Typically under 5 minutes;
- DuitNow / FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong): Typically 5–15 minutes;
- Direct bank wire: Typically 15–60 minutes;
- Cryptocurrency (USDT TRC20, BTC): Subject to blockchain confirmation times.
These timeframes are indicative and may be extended during periods of high demand, additional compliance review, or technical maintenance. 711royal makes no guarantee of specific withdrawal processing speeds.
Minimum and maximum withdrawal limits are applied per transaction and per rolling period (daily, weekly, and monthly). Limits vary by payment method and account tier. VIP-tier Players may be eligible for enhanced withdrawal limits as agreed with their designated account manager. Current limits are displayed in the cashier section of the Platform.
Bonuses & Promotions
711royal offers a range of welcome bonuses, reload promotions, and VIP loyalty benefits to eligible Players. All bonus offers are subject to the specific terms and conditions published at the time the offer is made, as well as the general bonus provisions set out in this section.
Welcome bonuses are available to new Players only and may only be claimed once per household, device, or IP address. Players who create multiple accounts to claim bonuses multiple times will have all accounts closed and all funds confiscated. Certain promotions may be restricted based on account tier, deposit method, or geographic location.
All bonus awards carry wagering requirements that must be completed before any portion of the bonus or associated winnings may be withdrawn. Wagering requirements, minimum deposit thresholds, eligible games, and bonus validity periods are stated in the individual promotion terms. As a general guide, welcome bonus wagering requirements on the 711royal Platform range from 10x to 35x the bonus amount, depending on the specific offer selected. Players are encouraged to review the specific terms of each promotion before opting in.
711royal employs automated and manual monitoring systems to detect bonus abuse, including but not limited to: wagering primarily on excluded games, placing offsetting bets to meet wagering requirements without genuine gameplay risk, using multiple accounts, or participating in coordinated abuse strategies. Accounts identified as engaging in bonus abuse will have bonus funds voided and may have their accounts suspended without prior notice.
711royal reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Modifications will not affect bonuses that have already been claimed and are in the process of being wagered, except where there is evidence of abuse or fraudulent activity.
Betting Rules
All bets placed on the 711royal Platform are subject to the specific rules applicable to the relevant sport, event, or game type. Players are responsible for familiarising themselves with the applicable betting rules before placing any wager.
- All bets are final once confirmed. Cancellation of confirmed bets is not permitted except in circumstances prescribed in the applicable sport-specific rules (e.g., postponed matches, event cancellations).
- In the event of a technical error or system fault that results in incorrect odds being displayed, 711royal reserves the right to void the affected bets and return stakes to Players' Accounts.
- Minimum and maximum stake limits apply per bet type and event, as displayed in the betting interface. These limits may differ between sports categories, live in-play markets, and casino game types.
- For live sports betting (including Liga Super Malaysia, EPL, UFC, and other events), odds are subject to change during the event. Bets accepted at a particular price are locked in at that price, regardless of subsequent odds movements.
- Where a bet is placed on an event that is subsequently determined to be corrupted or where match-fixing is confirmed by the relevant sporting authority, 711royal reserves the right to void all associated bets.
Prohibited Conduct
The following activities are strictly prohibited on the 711royal Platform and constitute a material breach of these Terms. Engagement in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where appropriate.
- Providing false, misleading, or fraudulent information during registration or KYC verification;
- Using the Platform while under the legal minimum age of 21 years;
- Registering or operating more than one Account;
- Using software, bots, artificial intelligence, or automated scripts to interact with the Platform;
- Engaging in any form of money laundering, including using the Platform to process funds derived from illegal activity;
- Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain;
- Engaging in collusion with other Players to gain an unfair advantage;
- Attempting to manipulate game outcomes or influence live dealer interactions;
- Using VPN, proxy services, or other technical means to circumvent jurisdictional access restrictions where the Platform has implemented such restrictions;
- Chargebacks or reversal of legitimate deposits without the prior written consent of 711royal.
Intellectual Property
All content on the 711royal Platform — including but not limited to software, source code, design elements, graphics, logos, trademarks, game content, betting interfaces, text, data compilations, and audio-visual material — is the exclusive property of 711royal or its licensed content providers. All intellectual property rights are reserved.
Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming and entertainment purposes only. This licence does not extend to the reproduction, modification, distribution, transmission, display, or commercial exploitation of any Platform content without the express prior written authorisation of 711royal.
Any unauthorised use of 711royal's intellectual property may result in civil and/or criminal liability under applicable intellectual property laws.
Limitation of Liability
To the fullest extent permitted by applicable law, 711royal, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, arising from or related to your use of or inability to use the Platform.
711royal does not warrant that the Platform will be uninterrupted, error-free, or free from harmful components. The Platform is provided on an "as is" and "as available" basis. While we endeavour to maintain high levels of platform availability, we accept no liability for losses arising from downtime, technical faults, maintenance windows, or circumstances beyond our reasonable control.
In no event shall 711royal's total aggregate liability to any User exceed the amount deposited by that User into their Account in the twelve (12) months immediately preceding the event giving rise to the claim.
Online gambling involves financial risk. Players acknowledge that they may lose the entire amount deposited into their Account. 711royal is not responsible for gambling losses sustained in the normal course of play. Players are encouraged to set and adhere to personal budget limits and to play within their financial means at all times.
Responsible Gambling
711royal is committed to promoting responsible gambling practices and providing a safe environment for all Players. The following responsible gambling provisions form part of these Terms and reflect our ongoing obligations to Player welfare.
711royal strictly enforces a minimum age of 21 years for all gambling activities on the Platform. Age verification is conducted as part of the KYC process, and accounts where the holder is found to be under 21 will be immediately closed.
The following self-management tools are available to all registered Players:
- Deposit Limits: Daily, weekly, and monthly caps on deposits, configurable from the account settings dashboard. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
- Session Time Reminders: Automated notifications after extended play sessions to encourage regular breaks.
- Self-Exclusion: Voluntary exclusion from the Platform for a minimum period of 30 days, up to a permanent self-exclusion. Exclusion requests are processed by the 711royal support team and take effect promptly.
- Reality Check Notifications: Regular on-screen summaries of session duration and net win/loss activity.
Players who are concerned about their gambling behaviour are encouraged to seek independent support. 711royal recommends contacting relevant support organisations available to Malaysian players, as detailed on our dedicated Responsible Gambling page.
Account Suspension & Termination
711royal reserves the right to suspend, restrict, or permanently close any Player Account, with or without prior notice, in any of the following circumstances:
- Breach of any provision of these Terms and Conditions;
- Suspected fraudulent activity, money laundering, or other illegal conduct;
- Discovery that the Account holder is under the minimum age of 21 years;
- Failure to complete KYC verification within a reasonable timeframe when requested;
- A chargeback or payment reversal initiated without 711royal's prior written consent;
- Requests by regulatory or law enforcement authorities;
- Any other reason that 711royal determines, in its sole and reasonable discretion, warrants account suspension in order to protect the integrity of the Platform or other Users.
Upon termination for cause, 711royal reserves the right to retain any funds in the Account pending investigation. Where no breach or fraudulent conduct is established, undisputed real-money balances (excluding Bonus Funds) will be returned to the Player via the original deposit method where feasible.
Players may request closure of their own Account at any time by contacting the 24/7 support team via live chat. Closure requests are subject to the completion of any pending withdrawal processes and confirmation that no active bonuses are being forfeited.
Amendments to These Terms
711royal reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered Players via the email address associated with their Account and/or through a prominent notice on the Platform, with a minimum of seven (7) calendar days' notice prior to the changes taking effect, except where immediate amendment is required to address urgent security, legal, or regulatory matters.
Continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not accept any amendment to these Terms, you must discontinue use of the Platform and may request account closure in accordance with Section 13 above.
The date of the most recent revision to these Terms is indicated at the top of this page. Players are encouraged to review these Terms periodically to remain informed of any changes.
Governing Law & Dispute Resolution
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the Platform's jurisdiction of incorporation and licensing.
In the event of any dispute between a Player and 711royal arising from the use of the Platform or the application of these Terms, the parties agree to first attempt to resolve the matter through good-faith direct negotiation. Players may raise disputes by contacting the 711royal support team, who will endeavour to acknowledge and respond to all formal dispute submissions within five (5) business days.
Where a dispute cannot be resolved through direct negotiation, it may be escalated to the Platform's licensing authority in accordance with the dispute resolution procedures established under the applicable licence framework. Players note that no Malaysian domestic regulatory body exercises jurisdiction over the operations of internationally licensed online gaming platforms.
If you believe that a bet or casino game result was processed incorrectly, you must raise the dispute within 30 days of the event in question. Disputes raised beyond this timeframe may not be investigated. All disputes should include the relevant transaction ID, date, time, and a description of the issue.
Contact Us
For any queries, concerns, or formal communications regarding these Terms and Conditions, Players may contact 711royal through the following channels:
Available 24 hours a day, 7 days a week directly through the Platform. Recommended for urgent account and payment queries.
Email (plain text — not a link):
[email protected]
For self-exclusion requests or welfare concerns:
[email protected]
Live chat: under 3 minutes (typical). Email: within 24 business hours. Formal legal notices: within 5 business days.